McMaster Mail is powered by Microsoft 365
This page provides information for retirees (other than Emeritus Professors) on their email & calendaring solution. Eligibility for supplemental retiree benefits, including the continuation of a McMaster email account, is based on university policy: Definition of Retiree and Eligibility for Supplemental Benefits for Retirees of McMaster University.
Emeritus Professors can find support information here.
McMaster Mail is the email and calendaring service for many groups across the University. Learn more about what 365 integrations are available to each group.
Recommended settings for accessing email via the web browser or email client on your PC, Mac, or mobile device.
Accessing McMaster Mail via web browser:
You can access McMaster Mail via most web browsers, including Internet Explorer, Chrome, Firefox, Edge, and Safari. The URL to access your new email service is http://mail.mcmaster.ca/.
Recommended versions of Outlook on your PC or Mac:
McMaster University provides email and calendaring services to retirees via web browser, however individuals may use their own software to access email as well.
If you would like to access your McMaster email via Outlook software on your PC or Mac, it will be important to use Outlook 2013 (at minimum) for the best functionality. If you have Outlook 2013, your software should function well, however McMaster recommends using the web browser version in this case.
Please see step-by-step instructions here on how to check what version you have (based on your type of device).
Recommendations for mobile and other devices:
*Note: earlier versions may work, but are not recommended by UTS.
Learn more about benefits and features of McMaster Mail.
1. Open Microsoft Outlook Client to access your email. You should be able to access the inbox with no issues.
2. Depending on your outlook version, you may receive a pop window that prompts you to sign into your Microsoft Outlook account using your MacID and password:
If this happens, remove the user account and replace it with your macid@mcmaster.ca.
*Make sure to check “Remember my credentials”.
3. You may have to relaunch your Outlook client for any emails to update.
To add another account:
1. Open Outlook
2. Click File > Account settings > Account settings
3. Click Add Account and follow the prompts
Outlook Setup for Mac (First Time Ever)
1. Open Outlook.
2. Type in your email address (“macID@mcmaster.ca”). It will connect to Office 365 service.
3. Another window will pop up prompting you to enter your password (it will have a McMaster University logo on the top left side).
Outlook Setup for Mac (Add Additional Accounts)
2. Select Tools > Accounts
3. At the bottom left corner of the window, click on (+) sign > New Account
4. Follow the same steps to add account info as if you’re adding a new account
To add your new McMaster Mail account:
1. Click on Mail > Add Account. Select “Exchange”.
2. Enter your name and email address (macid@mcmaster.ca), and select Sign In.
3. In the next screen, you’ll be prompted to enter your McMaster University password. Enter it and press “sign in”.
To add an account:
1. Go to Settings > Passwords & Accounts.
2. Tap Add Account, then select Microsoft Exchange (or Exchange depending on the version you have).
3. Enter your email (Your macid@mcmaster.ca) and description. Then click Next.
4. A new window will pop up. Tap “sign in.”
5. Enter your password, and press “sign in.”
6. Finalize by selecting the Contacts option if you want it (toggle to green) – you may get a message to keep previously saved Contacts on your phone. Choose your preferred option.
7. Select Save.
To make an account default: (Optional)
1. Open Settings
2. Swipe down and tap Mail
3. Swipe to the bottom and tap Default Account
4. Tap the account you’d like to use
1. Download Outlook for iOS from the iOS App Store.
3. In the next screen, enter your password (it will have a McMaster University logo on the top left side).
Please note that some screens may be different depending on iPad version.
2. Select Passwords & Accounts, Select Add Account
3. Select Microsoft Exchange
4. Enter your macid@mcmaster.ca, Click Next
5. Select Sign In
6. Enter password, Click Sign In
7. Select items you want included on your iPad for your McMaster Exchange account (not all apps are required). These items include:
8. Account has been added
1. Remove your existing McMaster email account if applicable.
2. Open the Gmail App.
3. Click on the Menu icon in the top left-hand corner.
4. Click on Settings.
5. Select Add account.
6. Select Exchange and Office 365.
7. Enter your McMaster email. i.e., smithj@mcmaster.ca and click next.
8. Enter your MacID password and select Sign in.
9. If you have Multi-factor authentication setup, you will be asked to authenticate the login. For more information about MFA, visit https://office365.mcmaster.ca/mfa/
10. You are all set! You should see the ‘Your account is ready to go!’ message and can use view your McMaster emails in the Gmail app and calendar entries in your Google Calendar.
1. Download and install the Outlook App from the Google Play Store. Depending on your Android version, the name of the app may be bit different.
2. Open the Outlook App from the list of applications.
3. Click ‘Get Started’.
4. Go to ‘Accounts’ and ‘Add Accounts’.
5. Enter your McMaster Email Address (‘MacID@mcmaster.ca’) and Click ‘Continue’.
6. Enter your MacID Password and click ‘Sign in’.
7. ‘Account added’ message is displayed. Click ‘Skip’.
8. Click ‘Next’ to go through the Tips or click ‘Skip’ to access your Inbox.
9. Your Inbox is displayed.
These steps only apply if your McMaster email was on your mobile phone Outlook app before migration or if you are prompted to re-enter your password.
1. Open the Outlook App and a prompt will appear telling you to re-enter your password.
2. Tap OK and change the settings using the following information:
3. Once all fields have been filled (including password), tap the checkmark in the top right of the screen.
4. Close and reopen the app. Your email might take a few minutes to sync before you can open the mailbox or see all mail.
Please see below instructional training videos on key features of McMaster Mail, specifically developed and curated for retirees.
Visit the ‘Contact Us’ page on the UTS website to utilize the live chat, phone number, or to log a service ticket.
If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk
Service Desk