Get started
Who can use it?
Staff, Faculty, Undergraduate and Graduate students.
How to get it
You must activate your MacID to use this service.
How much does it cost?
This service is free.
Service availability
24/7
Service Provider
McMaster Mail is powered by Microsoft (Office 365).
Information Box Group
McMaster Mail Licenses View license types
McMaster Mail is the email and calendaring service for many groups across the University. Learn more about what 365 integrations are available to each group.
Accessing Email on Your Devices See recommendations
Recommendations on email clients for mobile devices and operating systems to ensure compatibility.
McMaster Mail Benefits Learn More
Learn more about benefits and features of McMaster Mail.
Setup Instructions
Instructions to add McMaster Mail to your mobile device or laptop are listed below.
If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk
Training and How-To’s
This page provides all the information you will need after your account is migrated, including training and support documentation as well as “How To” documents.
Active students will need to download and/or move data to OneDrive.
Graduated students should download their data from Google Drive.
If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk
How To's
How to Transfer Data from Google Drive to OneDrive for Active Students
Students have 1TB of cloud storage in OneDrive.
Note: Repeat the process for each drive within your google drive, shared included
Note: MAC USERS: Your zip folder will automatically be unzipped and placed in the trash can leaving the unzipped folder in your Downloads.
How to Download your Google Drive Data for Active and Graduated Students
Download files and folders from OneDrive or SharePoint
Training
Upcoming training sessions Register here
UTS and Microsoft will host a number of support sessions to help you make the most of Student Mail and other 365 applications.
Microsoft Outlook tutorials View video tutorials
Discover tutorials, videos, training, and more, all provided by Microsoft.
LinkedIn Learning View video tutorials
A list of LinkedIn Learning courses to help you manage your appointments, share calendars, work with contacts, and stay on task with Outlook 2016 and Microsoft 365.
Accessibility Webinars
Learn about accessibility features of Microsoft 365, such as Word and PowerPoint.
Support
Support for Microsoft365 Applications
Get detailed support and training on all MS365 applications.
McMaster Mail FAQ
If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk
Expandable List
If you are using the Outlook email client on your device, you will be able to access your email using your MACID@mcmaster.ca and password. To access your new email service, the URL is mail.mcmaster.ca.
To login via Outlook client, enter your MACID@mcmaster.ca and password:
If you cannot log into mail.mcmaster.ca please contact the UTS Service Desk:
- Log into servicedesk.mcmaster.ca
- Click on the Email Migration Issue form
- Please fill out all the details so support will know how to contact you and research your issue before contacting you.
McMaster will support Microsoft Outlook and Apple Mail.
Students email accounts will expire the January 31st after your convocation. Contact the McMaster Alumni Association?for email forwarding.
At minimum, Outlook 2016 is recommended. Upgrade to Microsoft 365 for the best functionality.
- Outlook will turn on a “Focused Inbox” that separates incoming messages into two tabs—Focused and Other. The most important messages will filter into the Focused tab. For information on this feature (and how to disable it), please see this Microsoft article.
- Increased storage (100GB) and file attachment size (150MB
- Reliable integration with mobile devices
- Enhanced security
- Hosting in a Canadian data centre
- Enhanced collaborative tool functionality
- Document sharing capabilities
- Integration with Teams
To recover deleted emails in McMaster Mail, follow these steps.
If your emails to a specific recipient keep bouncing back with an email address that looks like this:
IMCEAEX-_O=MCMASTER+20UNIVERSITY_OU=xxxx_cn=xxx_cn=xxx@CANPRD01.PROD.OUTLOOK.COM
…it might be caused by a cached email address. Caching is the process of Outlook “remembering” information for fast retrieval. Follow these instructions to fix bounce back emails that are a result of previously cached email addresses.
The cloud is just as secure as on-premise. In fact, the cloud solution comes with features that will enable us to make it even more secure such as conditional access, spam controls, and multi-factor authentication. Moving forward, McMaster University will look to take advantage of these advanced features.
A Focused Inbox separates your inbox into two tabs – Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible – but out of the way in the Other tab.
For steps to turn on your Focused Inbox, click here.
For steps to turn off your Focused Inbox, click here.
- Find the photo that you would like to use on your computer or OneDrive. The photo must be smaller than 4 MB and can be a .png, jpg, or .gif file.
- Sign into Microsoft 365 at office.com with your work or school account.
- Select the circle in the upper right-hand corner of the page that shows your initials or an icon of a person
- In the ‘My accounts’ pane, select the circle that shows your initials or an icon of a person. Change your photo in the pop-up that appears.
There are a number of ways that McMaster Mail (powered by Microsoft 365) works with Microsoft Teams for an enhanced calendaring experience. Check out the videos below to see the new meeting and scheduling functionality available to users after they migrate.
IT Support
If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk